Amy Lichtenstein knows how to build strong client relationships. Having been in the business of market research recruitment for over two decades, Amy Lichtenstein knows how to keep her clients happy and have them become repeat clients. There are three pieces of advice that Amy Lichtenstein has to offer about creating strong, long-lasting client relationships. You must keep in touch with your clients, you must do quality work, and you must get the work done quickly.
Amy Lichtenstein ‘s recommendation for keeping in touch with clients is to use all of the technology that we have at our disposal. Phone calls, email, and faxes are all the standard way of doing business. By using social media to keep in touch with her clients, Amy Lichtenstein is able to keep the relationship strong. Amy Lichtenstein is always available to assist her clients and is able to clearly assess her clients’ needs and create a specialized focus group to fit those needs.
The second piece of advice that Amy Lichtenstein has to offer is to do quality work. If you turn in questionable results to a client, they will not come back to you. With so much competition for their business, Amy Lichtenstein knows that you need to get the work done correctly the first time or you will lose the clients’ trust. Trust is something that Amy Lichtenstein has been known for since she began her company, Lichtenstein Research, in 1992. She knows the value of a good reputation.
Amy Lichtenstein’s final piece of advice is to get the work done quickly. If you give the client a deadline, you need to meet it. Clients will not return if you keep them waiting or, even worse, never complete the work. Amy Lichtenstein recommends being honest with your client about when the job will get done and remember to build in a little buffer, just in case something goes wrong.